PERSONALITY TRAITS AND MANAGERIAL PRACTICES OF MANAGERS INFLUENCES BOTH THE TRUST RELATIONSHIP AND QWL
Keywords:
Quality of work life, Organizational Trust, Quality of Work Life, Structural Equation Modeling, the Big Five Personality, Managerial Practices, Trust relationship commitment.Abstract
Recent organisational changes have refocused attention on the productivity and performance of sales
representatives and consequently brought about a re-evaluation of the QWL these employees experience, as well as their
trust in the organisation to support them. Responses to an internet-based survey methodology were analysed using
quantitative techniques and structural equation modelling. Results confirm a positive relationship between Managerial
Practices and Organisational Trust, and a lower relationship between the dimensions of Personality and Organisational
Trust. A positive relationship was noted between QWL and Managerial Practices, and a lower relationship between QWL
and the Personality constructs. This study accentuates the importance of management to be aware of the trust employees
have in the organisation as well as their experience of QWL, as it seems as though the Personality traits and Managerial
Practices of managers influences both the trust relationship and QWL experienced by employees.
