Six Sigma: A Powerful Tool for Service Processes
| Author(s) | : | Darshana Kishorbhai Dave |
| Institution | : | Production Engineering Department, Government Engineering College, Bhavnagar, Gujarat, India |
| Published In | : | Vol. 4, Issue 8 — August 2017 |
| Page No. | : | 698-703 |
| Domain | : | Engineering |
| Type | : | Research Paper |
| ISSN (Online) | : | 2348-4470 |
| ISSN (Print) | : | 2348-6406 |
This paper attempts to demonstrate the power of six sigma, a disciplined approach to improving product,process or service quality, in the service industry. The paper presents the basic features that characterize six sigma followedby a simple methodology for six sigma applied to service operations. The paper also illustrates a set of tools and techniquesused within six sigma for service process performance improvement. Key success factors for the implementation of six sigmain service organizations and the factors for selection of winning projects are also addressed. The paper draws the point thatsix sigma is not same as other quality initiatives such as TQM due to various misconceptions among many qualitypractitioners with these two philosophies. There are also limitations of six sigma and these are outlined and discussed. Thispaper presents the potential areas where six sigma could be exploited in service functions.
Darshana Kishorbhai Dave, “Six Sigma: A Powerful Tool for Service Processes”, International Journal of Advance Engineering and Research Development (IJAERD), Vol. 4, Issue 8, pp. 698-703, August 2017.
