VORA M.J. The key elements of Total Quality Management within the context of Indian business environment. International Journal of Advance Engineering and Research Development (IJAERD), [S. l.], v. 5, n. 4, p. 17–22, 2018. Disponível em: https://www.ijaerd.org/index.php/IJAERD/article/view/5014. Acesso em: 6 jul. 2025.